Knowledge & Skills
Industrial Engineering, 14th of November 2021, 030003

Lean Management - Part 2: People and Corporate Culture

Pedro Alexandre Marques

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*Universidade Lusófona de Humanidades e Tecnologias, Campo Grande 376, 1749-024 Lisbon, PORTUGAL


Associate editor: Lamice Denguir

Correspondant author: [email protected]

https://doi.org/10.53229/k.and.s.2021.030003

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Abstract

Keywords

In this presentation, the foundations and critical success factors of a Lean program are presented, namely the cultural transformation of the organization, the role of leaders in the change management process, and the importance of involving and empowering people in a company-wide perspective.

We will see how the sustainable growth of the operational and business results, together with the benefits introduced by improvement initiatives, depend on the materialization of a set of cultural enablers that encourage the adoption of behaviors in line with the guiding principles of the Lean approach. The Shingo Model guiding principles regarding "Respect Every Individual" and "Lead with Humility" will be explored in detail.

Leadership commitment will be explored, in particular the Gemba Walk procedure and its stages. "Gemba" is the actual place where the work is performed. By taking a walk through the gemba, leaders not only have the opportunity to capture topics and concerns pertaining to how effective processes are performing from a workplace perspective, but also build bonds of trust with their employees and team members. The best practices and ideal behaviors that should be adopted by a leader during a Gemba Walk will detailed.

Moreover, all the stages of the policy and strategy planning process will be explained, including its role in defining the strategic improvement initiatives that should be conducted in order to meet the organizational strategic goals. The Hoshin Kanri approach for strategy deployment will be a focus of this presentation. 

Lean management;
Corporate culture; 

Company culture; 

Gemba walk; 

Shingo model; 

Hoshin Kanri

References

Content

(1)Robyn Worthington, 2017, “Why corporate is important”, Governance Institute of Australia,
https://youtu.be/00wPJlHUg6E

(2)Boris Groysberg, Jermiah Lee, Jesse Price and J. Yo-Jud Cheng, 2017, “The 8 types of company culture”, Harvard Business Review,
https://hbr.org/video/5686668254001/the-8-types-of-company-culture

(3)John Shook, 2012, “Lean guru and former Toyota manager speaks at the IW Best Plants Conference”, IndustryWeek TV,
https://youtu.be/wUpbbK104Zg

(4)“The guiding principles of the Shingo Model”, Shingo Instiute, 2020,
https://shingo.org

(5)Margie Warrell, 2016, “How to lead with humility: Bill Marriot”, margiwarrell,
https://youtu.be/ENU4vYxlZ3Y

(6)Bruce Hamilton, 2020, “Respecting Every Individual”, GBMP1,
https://youtu.be/DEbhYmltuFY

(7)Tracy Ross, 2016, “FMDS Gemba walk”,
https://youtu.be/rWIHoYUoiTE

Audience:
Managers - Engineers - Engineering Students   


Duration: 

40 minutes video + 10 minutes test + Certificate of completion


Language:
English with subtitles   


Support:
video + pdf memo + MCQ evaluation test 

Video abstract

Citation

P.A.Marques, "Lean Management - Part 2: People and Corporate Culture", Knowledge and Skills, Industrial Engineering, 2021, 030003, ISSN 2800-2083,
https://doi.org/10.53229/k.and.s.2021.030003

KS-Portal

Lean Management - Part 2: People and Corporate Culture

by Pedro Alexandre MARQUES 

 

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