*Universidade Lusófona de Humanidades e Tecnologias, Campo Grande 376, 1749-024 Lisbon, PORTUGAL
Associate editor: Lamice Denguir
Correspondant author: [email protected]
Creative Commons License
In this presentation, the foundations and critical success factors of a Lean program are presented, namely the cultural transformation of the organization, the role of leaders in the change management process, and the importance of involving and empowering people in a company-wide perspective.
We will see how the sustainable growth of the operational and business results, together with the benefits introduced by improvement initiatives, depend on the materialization of a set of cultural enablers that encourage the adoption of behaviors in line with the guiding principles of the Lean approach. The Shingo Model guiding principles regarding "Respect Every Individual" and "Lead with Humility" will be explored in detail.
Leadership commitment will be explored, in particular the Gemba Walk procedure and its stages. "Gemba" is the actual place where the work is performed. By taking a walk through the gemba, leaders not only have the opportunity to capture topics and concerns pertaining to how effective processes are performing from a workplace perspective, but also build bonds of trust with their employees and team members. The best practices and ideal behaviors that should be adopted by a leader during a Gemba Walk will detailed.
Moreover, all the stages of the policy and strategy planning process will be explained, including its role in defining the strategic improvement initiatives that should be conducted in order to meet the organizational strategic goals. The Hoshin Kanri approach for strategy deployment will be a focus of this presentation.
(1)Robyn Worthington, 2017, “Why corporate is important”, Governance Institute of Australia,
(2)Boris Groysberg, Jermiah Lee, Jesse Price and J. Yo-Jud Cheng, 2017, “The 8 types of company culture”, Harvard Business Review,
(3)John Shook, 2012, “Lean guru and former Toyota manager speaks at the IW Best Plants Conference”, IndustryWeek TV,
(4)“The guiding principles of the Shingo Model”, Shingo Instiute, 2020,
(5)Margie Warrell, 2016, “How to lead with humility: Bill Marriot”, margiwarrell,
(6)Bruce Hamilton, 2020, “Respecting Every Individual”, GBMP1,
(7)Tracy Ross, 2016, “FMDS Gemba walk”,
Managers - Engineers - Engineering Students
40 minutes video + 10 minutes test + Certificate of completion
English with subtitles
video + pdf memo + MCQ evaluation test
P.A.Marques, "Lean Management - Part 2: People and Corporate Culture", Knowledge and Skills, Industrial Engineering, 2021, 030003, ISSN 2800-2083,
Lean Management - Part 2: People and Corporate Culture
by Pedro Alexandre MARQUES
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